I then explained that I didn't want a refund, was just needing to verify the amount owed, if the address on her account could be changed to mine, and that I was notifying her of death so that an extension may be put on my mother's account until we got her estate in order to pay bills. She then became sharp in tone and said something to the effect that I couldn't get a refund (which I didn't ask to), if I didn't have the pendant. I explained that I didn't clean out the house, assured her I didn't have the pendant and that I was just calling to see if any payments had been made and to change the billing address.

She then said 'well, the invoice you have would have been attached to an envelope that had the pendant in it'. I said no, that I didn't have the item, just the paperwork. The woman on the phone asked if I wanted to return the item.

My mother passed away on 10/16/16 and I was going through her paperwork & called to verify the amount that she owed on an Eternal Faith Crystal Heart Pendant Set.

I called on October 24th and spoke with someone in 'customer service' who was rude and inconsiderate.

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